Privacy Policy for Flutch Marketplace
Effective Date: 29/10/2024
Flutch Marketplace ("Flutch," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our platform, including our website and mobile application (collectively, the "Platform"). This Policy complies with India's Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant Indian data protection laws.
1. Information We Collect
- Personal Information: Name, email address, phone number, billing details, and information provided during registration.
- Payment Information: Billing details and transaction data.
- Profile and Campaign Data: Campaigns, collaboration preferences, budgets, and qualifications.
- Usage Data: Interactions with the Platform, browsing behavior, session duration, and login history.
- Device and Technical Data: IP address, device details, and browser type.
2. Purpose of Collection and Usage of Information
- Account management and service access.
- Payment processing and financial transactions.
- Enhancing user experience through personalized content.
- Platform security and legal compliance.
- Customer communication and support.
- Analytics and platform improvements.
3. Sharing of Information
- With trusted service providers (payment, support, analytics).
- For legal compliance as per the Information Technology Act, 2000.
4. Sensitive Personal Data or Information (SPDI)
We securely handle financial information such as bank or credit card details and do not disclose SPDI without explicit consent, except as required by law.
5. Storage, Security, and Retention
- Encryption and secure storage of sensitive data.
- Restricted access to authorized personnel only.
- Retention of data only as necessary to fulfill services or legal obligations.
6. Your Rights and Choices
- Access and update personal information via account settings.
- Withdraw consent for processing SPDI at any time.
- Request deletion of personal data (subject to legal obligations).
7. Cookies and Tracking Technologies
We use cookies and tracking technologies to remember preferences and enhance analytics. You may control cookies through browser settings; disabling cookies may affect functionality.
8. Children's Privacy
Flutch Marketplace is not intended for individuals under 18 years of age. If we identify data from children, it will be promptly deleted.
9. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to comply with evolving laws. Updates will be communicated through the Platform with an updated effective date.
Important: Instagram and Meta Data Access
When you connect your Instagram account to Flutch Technologies Pvt Ltd, we access certain information from your Instagram account through Meta's Graph API, based on the permissions you grant. The information we collect may include:
- Public profile information (username, profile picture, account type)
- Instagram media content (photos, reels, videos)
- Comments on your posts
- Direct messages sent and received by your Instagram business account
- Account insights and performance metrics (reach, impressions, engagement)
How We Use This Data
- Manage influencer campaigns and collaborations
- Publish posts to your Instagram account (with your explicit authorization)
- Monitor and respond to Instagram messages and comments
- Automatically reply to comments on selected posts based on predefined keywords or triggers
- Send automated DMs to users commenting on selected posts
- Allow manual selection of posts for automation
- Analyze post performance and engagement
- Generate detailed performance reports and insights
Selected Post Automation
You have the ability to manually select which Instagram posts will have automated comment replies and direct message interactions enabled. Automation will occur only on posts you have designated.
Your Rights and Choices
- You can revoke access through your Instagram or Facebook settings at any time.
- Upon revocation or request, Instagram-related data will be deleted within 30 days.
Compliance
Our use of Instagram data complies with the Instagram Platform Policy and Meta's Data Protection and Limited Use Requirements.
Contact Us
If you have any questions or concerns about how we access, use, or manage your Instagram data, please contact us at: marketplace@flutch.in